This Privacy Policy explains how DogTrain.Guru (referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from DogTrain.Guru (the "Site") or otherwise communicate with us (collectively, the "Services"). In this policy, "you" refers to the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected.
Please read this Privacy Policy carefully. By accessing and using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services. Changes to This Privacy Policy
We may update this Privacy Policy periodically, including to reflect changes in our practices or for legal or regulatory reasons. When updated, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and comply with any other legal requirements. How We Collect and Use Your Personal Information
In addition to the uses outlined below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect the Services, our rights, and the rights of others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we refer to "personal information," we mean information that identifies, relates to, or can be associated with you. Below are the categories and types of personal information we collect: Information We Collect Directly from You
You may provide the following information directly through our Services:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing/shipping address, payment confirmation, email, phone number.
- Account information: username, password, security questions.
- Shopping information: items viewed, added to cart, or added to wishlist.
- Customer support information: any details included in communications with us, such as messages sent via the Services.
Some features of the Services may require you to provide certain information. Choosing not to provide this information may prevent you from accessing or using certain features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services, referred to as "Usage Data." This may include device details, browser information, network connection data, IP address, and other details about your use of the Services. We use cookies, pixels, and similar technologies ("Cookies") to collect this information.
Information We Obtain from Third Parties
We may also receive information about you from third parties, such as:
- Vendors and service providers that support our Site and Services, such as Shopify.
- Payment processors that collect payment information (e.g., credit or debit card details, billing address) to fulfill orders and provide requested products or services.
- Third-party technologies (e.g., pixels, web beacons, cookies) used to track your interaction with our Site, emails, and advertisements.
We treat any information obtained from third parties in accordance with this Privacy Policy. However, we are not responsible for the accuracy of third-party information or their privacy practices.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- Providing Products and Services: To process your payments, fulfill orders, notify you about account or transaction-related information, manage your account, arrange shipping, facilitate returns, and enable you to post reviews.
- Marketing and Advertising: To send you promotional communications via email, text message, or postal mail and show advertisements tailored to you on our Site and elsewhere.
- Security and Fraud Prevention: To detect and address possible fraudulent or malicious activity. We recommend keeping your account details secure and contacting us immediately if your account is compromised.
- Communicating with You: To provide customer support and improve our Services.
Cookies
We use Cookies to enhance your experience on our Site, run analytics, and understand user interactions. Most browsers accept Cookies by default, but you can choose to remove or block them. However, blocking Cookies may prevent some features of our Services from functioning correctly and may not fully stop the sharing of information with third-party advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in line with this Privacy Policy. These circumstances may include:
- With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our partners will handle your information in accordance with their own privacy policies.
- When you direct or consent to our disclosure of specific information to third parties, such as for product shipping or when using social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, to run our business effectively.
- In connection with a business transaction like a merger or bankruptcy, to comply with legal obligations (such as responding to subpoenas or search warrants), to enforce applicable terms of service, or to protect the Services, our rights, and the rights of our users or others.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. Any information you choose to submit in public areas of the Services becomes public and accessible to others.
We do not control who can access the information you make available publicly and cannot guarantee that such parties will respect your privacy. We are not responsible for any privacy breaches or misuse of your public data.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you follow these links, review their privacy and security policies. We are not responsible for the privacy, security, or accuracy of content on third-party sites. Information shared on third-party platforms may be viewable by others without limitation. Our inclusion of such links does not imply endorsement unless explicitly stated.
Children’s Data
The Services are not intended for children, and we do not knowingly collect information from children. If you are a parent or guardian of a child who has provided us with personal information, contact us to request its deletion.
As of the Effective Date of this Privacy Policy, we do not knowingly "sell" or "share" personal information of individuals under 16 years old, as defined by applicable laws.
Security and Retention of Your Information
No security system is completely perfect or impenetrable, and we cannot guarantee the absolute security of your data. We recommend avoiding unsecure channels when transmitting sensitive information to us.
We retain personal information based on factors like the need to maintain your account, provide Services, comply with legal requirements, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information. These rights are not absolute and may apply only in certain situations:
- Right to Access/Know: You may request access to the personal information we hold about you.
- Right to Delete: You may request deletion of your personal information.
- Right to Correct: You may request correction of inaccurate personal information.
- Right of Portability: You may request a copy of your personal information and ask for it to be transferred to a third party.
- Right to Opt Out of Sale/Sharing or Targeted Advertising: You may request that we stop "selling" or "sharing" your personal information for targeted advertising.
- Right to Restrict or Limit Processing of Sensitive Information: You may ask us to limit the use of sensitive personal information to only necessary uses.
- Restriction of Processing: You may request us to stop processing your data in certain cases.
- Withdrawal of Consent: Where we rely on your consent, you can withdraw it at any time.
- Appeal: If we deny your request, you may have the right to appeal the decision.
You can manage these requests via our website or by contacting us. We will not discriminate against you for exercising your rights and may ask for verification of your identity before processing requests.
Complaints
If you have complaints about how we process your personal information, please contact us. If unsatisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information in countries outside your own, including the United States. For data transfers outside of Europe, we rely on recognized mechanisms like the European Commission's Standard Contractual Clauses.
Contact
For questions about our privacy practices or to exercise your rights, please contact us at [email protected].